Order acceptance
Your order is accepted after stock, price, delivery eligibility and payment conditions are revalidated. MUGABO may contact you if a harvest, quality check or route disruption changes availability.
Retail shop terms
Clear expectations for every order.
These local draft terms require legal and operational approval before launch.
Delivery
Available dates depend on your zone. Chilled products travel only on protected cold-chain days. Keep your four-digit delivery code private until you receive and check the goods.
Payment and receipts
Lumicash and EcoCash orders enter preparation after staff verify the transaction reference. Eligible cash-on-delivery orders are paid at handover. A receipt is issued after payment confirmation.
Prices and placeholder notice
All prices are in Burundian francs (FBu). Prices in the offline build are realistic placeholders and must be reviewed in the admin panel before launch.
Cancellations
Unpaid mobile-money orders may be cancelled automatically after 48 hours and reserved stock returned. Contact customer care promptly to request another cancellation; preparation of perishable goods may limit cancellation.
Quality concerns and refunds
Inspect goods before sharing the delivery code. Report missing, incorrect or damaged items immediately, with the order code and photographs when possible. Approved remedies may include replacement, account credit or refund according to the product and evidence.
Failed delivery
If delivery cannot be completed because the address or contact details are incorrect or the recipient is unavailable, redelivery fees may apply. Manual proof of delivery always requires staff review.
Contact
Email shop@mugabocompany.com or call +257 79 123 456.
Draft updated: 11 August 2026.